Communication almost constantly challenges the relationships between landlords and tenants. Too much communication often hinders the tenant’s ability to take ownership of the home; however, too little communication leaves all parties in the dark and reduces the likelihood of getting important things taken care of in a timely manner.
Finding this balance marks the difference between merely adequate landlords and exceptional landlords.
Strategically Use Technology
While face-to-face conversations are preferable, don’t be afraid to use other forms of communication. Consider asking your tenants for permission to text in case of an emergency and invite them to do the same. Texting ought to be used for emergencies only and only with an established foundation of mutual respect and consideration.
These are a few example situations in which texting may be appropriate:
- Emergency water shutoffs due to a burst pipe
- Extreme weather warnings and reminders to bring belongings indoors
- Fallen power lines
- Notice of police activity in the area and suggestion to remain inside
Notice the immediate nature of each scenario. Set a good example for what situations warrant immediate attention, and make sure your tenants follow suit.
Get to Know Your Tenants
When you are visiting your property, make sure to introduce yourself. Even if you do not live nearby, make it a point to visit at least once a year. This not only provides you with an opportunity to check on your investment but also allows your tenants to meet you face to face.
This personal quality will easily set you apart from other landlords. When it comes time for your tenants to renew their leases, they will more easily overlook a slight rent increase based on your relationship with them.
Even while building healthy relationships, professionalism remains vitally important. Do not make exceptions or deviate from the terms of your lease agreement. There is a fine line between being friendly and being unprofessional.
Make sure that grace periods and extensions are clearly written into your lease. This way, you have freedom to show flexibility without compromising the integrity of a legally binding document.
At Keyrenter Provo, we work diligently to provide our landlords with the resources they need to stand out among the rest. If you’d like to learn more about partnering with us, call Keyrenter Provo at (801) 614-2000!